Support
Email us at support@thehatful.com. We usually reply within two working days.
Quick answers
The sign-in code didn’t arrive
Check your spam folder, then wait a minute and tap Send it again. The code goes to the email address you typed, so check it for typos.
How do I join a group?
Open Hatful, tap Join with a code and type the code the organizer sent you. It looks like HOLLY-4821.
Can the organizer see who I got?
No. Only you can see who you are buying for.
Someone dropped out after the draw
The organizer can remove them. Whoever was buying for them is given their match, and everyone affected is told.
How do I delete my account?
See Delete your account.