Delete your account
You can delete your Hatful account, and the information that goes with it, at any time.
In the app
- Open Hatful and go to the Profile tab.
- Tap Settings.
- Tap Delete account.
- Type DELETE to confirm, then tap Delete my account.
It happens straight away and can’t be undone.
Can’t open the app?
Email support@thehatful.com from the email address you signed up with and ask us to delete your account. We will do it within 30 days and confirm by email.
What is deleted
- Your profile: name, gift ideas and birthday.
- Your sign-in email address and your phone’s notification token.
- The anonymous messages you sent.
- Your place in every group. Where names were already drawn, whoever was buying for you is given your match instead, so nobody is left out.
What happens to groups you organize
- If someone else in the group uses the app, they become the organizer.
- If nobody else does, the group is deleted.
The app shows you exactly which will happen to each group before you confirm.
What is kept
Nothing that identifies you. Copies held in routine backups are overwritten within 30 days.
Were you added by email?
If an organizer added you to a group by email and you don’t have an account, email support@thehatful.com and we will remove your name and email address.